Exchange Policy

  • Gabriella stands behind every product we sell. If you are not pleased with your purchase, we’ll be happy to make an exchange. Our exchange policy is applicable   to the following situations.
    1. Wrong items sent – Free exchange courier
    2. Defective items received – Free exchange courier
    3. Size/design mismatch – Courier charges apply
  •  Returns are only accepted if we are contacted within 3 days of receipt.
  • Please ensure that the item is in original condition, original packaging and with the original tags and tickets attached. All merchandise must be returned in the original selling condition. Returns that do not meet our policy will not be accepted and will be returned to you at your cost.
  • An inspection will be done to ensure that it is in its original condition, followed by processing your return.
  • Please note that an exchange is subjected to stock availability and we reserve the right to do an exchange by way of an item of a similar value.
  • Size/design mismatch will incur courier charges. Therefore kindly make sure you have measured and confirmed your size against our size chart.
  • No cash refunds will be made by the seller under any circumstances.
  • Gabriella shall not be responsible for accidental damage or random damage caused by wear and tear. Our return policies do not cover such damage.
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